Our full cleaning checklist — plans, tasks, add-ons, and what to expect.
Service plans
Compare what's included across our recurring cleaning tiers.
Before we arrive
Clear boundaries so you know what we handle — and what we don't — before your appointment.
Transparency
How we handle difficult conditions, pricing changes, and damage — so we're always on the same page.
If a home is excessively dirty, unsafe, or beyond the scope of the service booked, we reserve the right to reject or stop service on arrival or during the clean. This protects our team and ensures we can deliver quality work where conditions allow.
When possible, we'll discuss options with you first — such as rescheduling after preparation, upgrading to Premium (deep clean), or adjusting the scope.
We do not clean biohazardous situations. This includes, but is not limited to:
Blood, bodily fluids, sewage, mold remediation, hoarding-level conditions, needle/sharps, chemical spills, asbestos, lead paint dust, and any environment that poses a health risk to our cleaners.
If we encounter hazardous conditions on site, we will stop work immediately and may decline to continue. Specialized remediation companies are required for these situations.
If we arrive and find the home requires significantly more time or effort than quoted (e.g. heavier buildup, extra rooms, or add-ons needed), we may need to increase the price.
We will always communicate the updated price with you before proceeding. Nothing extra is charged without your explicit approval — we want you to know exactly what you're paying for.
If something is damaged during your clean, please report it to us as soon as possible. We can submit an insurance claim on your behalf to help cover the loss.
If insurance does not fully cover the damage, our maximum refund is up to the full dollar amount you paid for that cleaning service — we will not reimburse more than the cost of the appointment itself.
Your appointment
What happens after you book and how we keep you in the loop.
After you book, we'll send you a text message the day before your scheduled cleaning to remind you of your appointment — including the date and arrival window when possible.
Please make sure the phone number on your booking is correct so you don't miss the reminder. Reply to that message or contact us if you need to reschedule.
We recommend securing pets, clearing access to rooms being cleaned, and removing valuables. If anything about your home has changed since booking (extra rooms, heavier buildup, etc.), let us know ahead of time so we can plan accordingly.